Terms + Conditions

Terms + Conditions

DEFINITIONS

Baggage – Articles, effects and other personal property as are necessary or appropriate for wear, use, comfort or convenience in connection with air travel, whether checked in the cargo compartment or carried in the passenger compartment.

Reservation – allocation of an aircraft for a customer/customers for air transportation between a specific origin and destination at a particular time.

Stopover – a deliberate interruption of travel for more than 4 hours constitutes a domestic stopover unless specified otherwise.

Reservation – passenger reservation and baggage check which incorporates these Conditions of Carriage

U.S. – the 50 federated states and the District of Columbia, Puerto Rico and the U.S. Virgin Islands

FARE CHANGES

If, after a reservation has been issued and before any portion has been used, a decrease in the applicable fares or charges becomes effective, or a new fare between the points shown on the reservation is added, the full amount of the difference in fares less any change fees applicable to the original fare rule and date of purchase, will be refunded to the purchaser, upon request, provided there is no change in origin/destination/stopover points/flights/dates shown on the original reservation and, subsequent to the decrease in fares/charges or the addition of a new fare, all conditions of the lower fares/charges are met, including booking code and any advance reservations requirements*. When reduced fares are for sale for a limited period of time, Quick Jet Charter reserves the right to decline to issue refunds. For non-refundable fares, the passenger will receive the difference in the fares in the form of a non-refundable Quick Jet Charter travel voucher valid only for purchase of air transportation on Quick Jet Charter, and must be used within one (1) year of issuance.

*Note – the purchase of a Prepaid Reservation will constitute purchase of reservation.

If Quick Jet Charter increases the price for the transportation, an additional collection may be made for:

  1. Any segments where you change your flight to a different time, date or routing from that shown on your reservation, and
  2. Any segment is shown as “open” on your reservation.

CANCELATION FEES

In the event a trip is cancelled 24-72 hours (PST) prior to the scheduled departure time, a cancellation fee equal to 50% of the charter flight purchased plus any nonrefundable costs will be charged. If the trip is cancelled 24 hours or less (PST) prior to the scheduled departure time, a cancellation fee equal to 75% of the charter flight purchased, will be charged, plus any nonrefundable costs.

RESPONSIBILITY FOR SCHEDULES AND OPERATIONS

Quick Jet Charter will endeavor to carry you and your baggage with reasonable dispatch, but times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Quick Jet Charter may, without notice, substitute alternate carriers or aircraft and, if necessary, may alter or omit stopping places shown on the reservation. Schedules are subject to change without notice. Quick Jet Charter is not responsible for or liable for failure to make connections or to operate any flight according to schedule or for a change to the schedule of any flight. Under no circumstances shall Quick Jet Charter be liable for any special, incidental or consequential damages arising from the foregoing.

 

FORCE MAJEURE EVENTS

Quick Jet Charter may, in the event of a force majeure event, without notice, cancel, terminate, divert, postpone or delay any flight or the right of carriage or reservation of traffic accommodations without liability except to issue an involuntary refund. The involuntary refund will be made in the original form of payment in accordance with involuntary refund rules for any unused portion of the reservation. Quick Jet Charter will also reserve the right to determine if any departure or landing should be made without any liability except the afore mentioned involuntary refund.

Force Majeure Event Means:

  • Any condition beyond Quick Jet Charter’s control including, but without limitation, meteorological conditions, acts of God, riots, civil commotion, embargoes, wars, hostilities, disturbances or unsettled international conditions – actual threatened or reported. Also, because of any delay, demand, circumstances or requirement due, directly or indirectly to such conditions, or
  • Any strike, work stoppage, slowdown, lockout or any other labor related dispute involving or affecting Quick Jet Charter’s service, or
  • Any government regulation, demand or requirement, or
  • Any shortage of labor, fuel or facilities of Quick Jet Charter or others, or
  • Any fact not reasonably foreseen, anticipated or predicted by Quick Jet Charter.

 

OVERSALES

If a flight is oversold (more passengers hold confirmed reservations than there are aircraft available), no one may be denied boarding against his or her will until Quick Jet Charter personnel first ask for volunteers who will give up their reservation willingly, in exchange for compensation of the Quick Jet Charter’s choosing. If there are not enough volunteers, other passengers may be denied boarding involuntarily in accordance with the following boarding priority of Quick Jet Charter. In such events, Quick Jet Charter will usually deny boarding based upon check-in time, but we may also consider factors such as severe hardships, fare paid, and status with Quick Jet Charter.
If you are denied boarding involuntarily, you are entitled to a payment of ‘‘denied boarding compensation’’ from the Quick Jet Charter unless:

  1. You have not fully complied with the Quick Jet Charter’s reservation, check-in and reconfirmation requirements, or you are not acceptable for transportation under the Quick Jet Charter’s usual rules and practices; or
  2. You are denied boarding because the flight is canceled; or
  3. You are denied boarding for safety or operational reasons; or
  4. You are denied boarding due to safety-related weight/balance restrictions that limit payload; or
  5. Quick Jet Charter is able to place you on another flight or flights that are planned to reach your next stopover or final destination within two hours of the planned arrival time of your original flight.

Domestic Transportation

Passengers traveling between points within the United States (including the territories and possessions) who are denied boarding involuntarily from an oversold flight are entitled to:

  1. No compensation if the carrier offers alternate transportation that is planned to arrive at the passenger’s destination or first stopover not later than two hours after the planned arrival time of the passenger’s original flight;
  2. 100% of the fare to the passenger’s destination or first stopover if the carrier offers alternate transportation that is planned to arrive at the passenger’s destination or first stopover more than two hour but less than two hours after the planned arrival time of the passenger’s original flight; and
  3. 150% of the fare to the passenger’s destination or first stopover if the carrier does not offer alternate transportation that is planned to arrive at the airport of the passenger’s destination or first stopover less than two hours after the planned arrival time of the passenger’s original flight.
  • 0 to 2 hour arrival delay – No compensation.
  • 2 to 4 hour arrival delay – 100% of one-way fare.
  • Over 4 hours arrival delay – 150% of one-way fare.

BAGGAGE

General Acceptance of Baggage

Only baggage as defined in the definition section will be accepted for transportation. All baggage is subject to inspection. Checked baggage will be accepted for transportation only on flights on which you are traveling. Quick Jet Charter will not accept baggage whose size, weight, or character makes it unsuitable for transportation on the aircraft as determined by Quick Jet Charter.

No article will be accepted as baggage if it weighs more than 100 pounds or has a total outside dimension (length plus width plus height) of more than 126 inches. Additional restrictions apply to some Quick Jet Charter flights operated on smaller aircraft. For further information, contact Quick Jet Charter Quick Jet Charters.

Checking Your Bag

Your name must appear on all baggage. Baggage will not be checked:

  • To a city not on your routing
  • Beyond your next stopover city
  • Beyond your final destination city
  • Beyond a connecting city if the connecting flight departs from an airport different from the arrival airport

Baggage Acceptance Cutoff Times

To help us get your bag on the flight with you, we have implemented baggage acceptance cutoff times. Please present your bag to a Quick Jet Charter representative for check-in.

For flights within and between the U.S., Puerto Rico and U.S. Virgin Islands:

  • Check bags at least 10 minutes prior to scheduled departure

 

Checked baggage may be claimed only by the holder of the baggage claim check. Baggage will not be released unless all sums due Quick Jet Charter are paid. Baggage claim checks must be returned to Quick Jet Charter on request. Quick Jet Charter is not responsible to determine that the holder of the claim check is entitled to the baggage. If baggage claim checks are lost, proof of ownership may be required prior to release of the baggage.

Carry-on Baggage

The suitability of carry-on baggage will be determined by Quick Jet Charter. Each customer will be limited to one carry-on bag. A carry-on-bag includes a purse, briefcase, laptop, or small book bag style backpack. A carry-on-bag must fit under the seat. Fragile or valuable items, such as keys, medication or computers should be carried in your carry-on-bag.

At times, additional limits may be placed on carry-on baggage based on the main cabin stowage capacity of specific aircraft, which can result in carry-on bags being checked in the boarding area. In the event it is necessary to check carry-on bags, ensure that fragile or valuable items, such as keys, medication or computers are carried in your personal item. If government regulations are more restrictive, such restrictions shall apply.

Note: A garment bag (which fits in the bag sizer) will count as the passenger’s carry-on bag.

Carry-on items which appear too large or irregularly shaped to fit under a seat or in a closet or luggage rack will not be accepted for passenger cabin stowage.

Any mobility aid or assistive device that is approved for in-cabin transport on Quick Jet Charter, and is carried by a qualified disabled passenger, is accepted free of charge and is in addition to normal baggage allowances, provided such aid or device fits in an approved stowage space.

All baggage must be completely stowed before the airplane may depart the gate.

 

Hazardous Items

Hazardous materials will not be accepted as baggage except for limited amounts of dry ice subject to Quick Jet Charters rules. See (LINK FOR HAZARDOUS ITEMS)

Firearms

Firearms and ammunition will be accepted only as checked baggage, subject to Quick Jet Charter’s rules. See (LINK FOR FIRE ARM REGULATIONS)

Live Animals

Pets (cats and dogs only) will be accepted as baggage when confined in a container, subject to Quick Jet Charter’s rules and charges. Service animals to detect explosives and drugs and dogs for search and rescue will be accepted in the passenger cabin subject to Quick Jet Charter’s rules and charges. See (PETS LINK). Live animals will not be accepted for interline transfer to other Quick Jet Charter flights. For more information, contact Quick Jet Charter customer service.

 Liability

Quick Jet Charter’s liability for loss, damage or delayed delivery of checked baggage, including transfer baggage, is limited to the actual value of the baggage or $3,000. Excess valuation coverage is not available for and does not apply to items excluded in our liability below.

Quick Jet Charter does not assume liability for any of the following items in or as checked baggage: antiques, artifacts, artwork, books and documents, china, computers and other electronic equipment, computer software, fragile items (including child/infant restraint devices such as strollers and car seats), eyeglasses, prescription sunglasses, non-prescription sunglasses and all other eyewear and eye/vision devices whether lenses are glass, plastic, or some other material, furs, heirlooms, keys, liquids, medicines, money, orthotics, surgical supports, perishable items, photographic, video and optical equipment, precious metals, stones or jewelry, securities and negotiable papers, silverware, samples, unique or irreplaceable items or any other similar valuable items.

With the exception of strollers, Quick Jet Charter does not accept these items in or as checked baggage and assumes no responsibility or liability for such items, regardless of whether Quick Jet Charter knew or should have known of the presence of such items in checked or transferred baggage. If any such items are lost, damaged or delayed, you will not be entitled to any reimbursement under Quick Jet Charter’s standard baggage liability, or under any declared excess valuation. Do not attempt to check these items. Carry them with you in the passenger cabin (subject to carry-on baggage limitations). Fully collapsible strollers may be carried on board with the passenger as long as they fit in the cabin area safely. Strollers exceeding a maximum weight of 20lbs or that are not capable of being transported inside the cabin due to size must be checked by a Quick Jet Charter representative. Quick Jet Charter will not assume liability for strollers that are not checked in original and/or suitable packaging for safe transport.

Quick Jet Charter assumes no responsibility for loss, damage or delayed delivery of baggage not acceptable for transportation by Quick Jet Charter as checked baggage and items damaged as a result of items contained in checked or transferred baggage.

Customers with disabilities traveling with wheelchairs or other mobility devices are exempt from liability restrictions for loss, damage or delays to these items.

Quick Jet Charter assumes no liability for articles carried in the passenger cabin.

Quick Jet Charter assumes no liability for minor damage such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear.

Quick Jet Charter assumes no liability for musical instruments/recreational/sports items not presented in a hard-sided case.

Quick Jet Charter is not responsible for damage to contents if the outside of the hard-sided case is not damaged.

Quick Jet Charter assumes no responsibility for damage to or loss of protruding baggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to the baggage.

Quick Jet Charter assumes no liability for any indirect, consequential, incidental, punitive or special damages resulting from loss, damage or delayed delivery of checked or transferred baggage, including, without limitation, damages for lost revenue or profits, loss of use or business interruption.

We may disallow any claim for loss or damage which contains misrepresentations, including false statements concerning whether or not the passenger has made previous claims with Quick Jet Charter or other carriers and/or where the passenger fails to have the carrier’s baggage claim declaration form notarized. AA may also disallow claims when the passenger fails to provide proof of loss in the form of receipts of purchase.

Legal Action

Legal action premised on or related to damage, delay or loss must be commenced within two years of the date of the incident.

Missing Items

Items missing from checked baggage must be reported to Quick Jet Charter before leaving the airport or within 24 hours of the receipt of the bag.

Loss/Delay

In the case of delay or loss, an initial complaint must be presented to Quick Jet Charter prior to leaving the arrival airport for which the baggage was checked or should have been checked. At the latest, such initial report must be made within four hours of the arrival of the flight on which the passenger traveled.

If compensation is sought for a delay or loss, a written claim must be received by Quick Jet Charter no later than thirty days after the initial report was presented and recorded by Quick Jet Charter.

Damaged Baggage

No action shall lie in the case of damage to baggage unless the person entitled to delivery files an initial report with Quick Jet Charter prior to leaving the arrival airport, or at the latest, within 24 hours from the date of receipt of the baggage.

Claims

Failure to report delayed or damaged baggage or missing contents within the prescribed time limit releases Quick Jet Charter from liability.

PASSENGER CHECK-IN REQUIREMENTS

Passengers checking baggage should arrive 15 minutes prior to scheduled departure.

Recommended Check-In Times

All other travel wholly within the U.S., including Puerto Rico and the U.S. Virgin Islands, recommended check-in time is at least 15 minutes prior to departure when checking baggage, and at least 10 minutes prior to departure if not checking baggage.

It is recommended to allow additional time for check-in during peak travel periods or when flight operations might be affected by weather conditions.

Minimum Check-In Times

Customers must comply with minimum check-in requirements to retain their reservations on the flight on which they are confirmed.

Reservations are subject to cancellation unless you have checked in (met with Quick Jet Charter representative) at least 5 minutes before scheduled departure. You must be present at the departure area and ready to board at least 5 minutes prior to scheduled departure time to retain your reservation. Quick Jet Charter does not guarantee to provide any particular seat on the aircraft.

Optional products sold in conjunction with a reservationed segment are subject to the minimum check in times.

ACCEPTANCE OF PASSENGERS

Quick Jet Charter may refuse to transport you, or may remove you from your flight at any point, for one or several reasons, including but not limited to the following:

  1. Compliance with government requisition of space.
  2. Action necessary or advisable due to weather, or other conditions beyond Quick Jet Charter’s control.
  3. Refusal to permit a search of person or property for explosives or for deadly, controlled, or dangerous weapons, articles or substances.
  4. Refusal to produce positive identification upon request.
  5. Your physical or mental condition is such that in Quick Jet Charter’s sole opinion, you are rendered or likely to be rendered incapable of comprehending or complying with safety instructions without the assistance of an attendant.
  6. Your conduct is disorderly, abusive or violent, or you
    1. Appear to be intoxicated or under the influence of drugs,
    2. Attempt to interfere with any member of the flight crew,
    3. Have a communicable disease that has been determined by a federal public health authority to be transmissible to other persons in the normal course of flight,
    4. Refuse to obey instructions from any flight crew member,
    5. Have an offensive odor not caused by a disability or illness,
    6. Are clothed in a manner that would cause discomfort or offense to other passengers,
    7. are barefoot, or
    8. Engage in any action, voluntary or involuntary, that might jeopardize the safety of the aircraft or any of its occupants.

SECURE FLIGHT PROGRAM

The Secure Flight Program requires that Quick Jet Charter collect the following additional information from passengers when making a reservation to fly within, into or out of the United States:

  1. Full Name (required), as it appears on government-issued I.D. approved for use when traveling
  2. Date of Birth (required)
  3. Gender (required)
  4. Redress Number (optional)

Quick Jet Charter may cancel your reservation if the reservation does not include the required Secure Flight Passenger Data (full name, date of birth and gender) at least 72 hours prior to your scheduled departure. This cancellation policy applies to all Quick Jet Charter Quick Jet Charters reservations.

 

ACCEPTANCE OF CHILDREN

Accompanied

Children 2 through 11 years of age will be accepted for transportation when accompanied by a passenger at least 16 years of age.

Infants at least 2 days of age but under 2 years of age will be accepted when accompanied by a passenger at least 16 years of age subject to the following :

  • For infants 2 through 6 days of age, a medical statement may be required stating the infant is stable for travel
  • One Infant under 2 years of age accompanied by a fare paying passenger, may be carried at no charge, on his or her lap
  • The age of the infant is based on the age at commencement of travel

Unaccompanied

A service charge will be assessed for unaccompanied children on all flights.

Unaccompanied children – a child/minor under 12 years of age not accompanied on the same flight by a passenger at least 16 years of age

Unaccompanied children under 5 years of age will not be accepted under any circumstances.

Unaccompanied children 5, 6 or 7 years of age will be accepted on a nonstop or through flight only, and must be accompanied by a parent or responsible adult until the child is boarded on the flight and the aircraft has departed the gate**. The child must be met at the destination by another parent or responsible adult.

** Note: Unaccompanied minors ages 5-7 are restricted on flights scheduled with a change from one aircraft to another type of aircraft before termination, but designated by a single flight number.

Unaccompanied children 5, 6, or 7 years of age will not be accepted on certain Quick Jet Charter flights operated in equipment not requiring a flight attendant. Contact Quick Jet Charter for specific information.

Unaccompanied children 8 through 11 years of age will be accepted for transportation on nonstop, through or connecting flights. Reservations must be confirmed to the destination. The child must be accompanied by a parent or responsible adult until the child has boarded the flight and the aircraft has departed the gate. The child must be met at the destination by another parent or responsible adult.

Quick Jet Charter does not accept unaccompanied children when their itinerary includes a connection to/from another air transportation service.

Quick Jet Charter will not accept reservations or provide transportation for unaccompanied children for any itinerary that includes the last online connecting flight of the day.

Quick Jet Charter may refuse to provide connection air transportation services at any origination city to an unaccompanied child holding reservations when there is a reasonable likelihood that the child will not make a flight connection, and therefore require overnight accommodations.

 

REFUNDS

General Refunds

Some reservations are non-refundable. If you have a refundable reservation, Quick Jet Charter will issue a refund as follows.

If the reservation is totally unused, the full amount paid will be refunded.

If the reservation is partially used, the refund will be the difference between the fare paid and the fare for the transportation actually used as determined by the applicable rules.

In addition, if the reservation to be refunded is no longer valid for transportation, an administrative service charge will be assessed upon refund of the reservation. This service charge will be collected by deducting the applicable service charge from the amount which otherwise would be refunded. Reservations will be refunded only to the person named on the reservation as passenger, except that:

  1. Reservations purchased with a credit card will be refunded only as a credit to the credit card account,
  2. Reservations issued against a prepaid reservation advice will be refunded only to the purchaser, and
  3. Reservations issued against a government transportation request will be refunded only to the government agency which issued the transportation request.

Once travel has commenced, refund requests for lower fares will not be honored.

Quick Jet Charter will strive to process eligible refunds in the time frames set out below, upon receipt of all required information.

For all eligible paper and electronic reservations purchased within the U.S. with a credit card or cash, refunds will be provided within 7 business days of receipt of the required refund information. The credit card refund may take up to two billing cycles before appearing on a credit card statement, so you should contact your credit card company directly to verify receipt of the credit. Reservations purchased with a check will be refunded within 20 days of receipt of the required information.

Refunds for electronic reservations may be obtained through the customer service section on our website at www.quickjetcharter.com.

Certain refund requests cannot be accommodated in the time frames discussed above. For example, refunds for lost reservations must be held for 90 days to ensure that they are not found and used. Reservations with adjustments require that we verify the itinerary and class of service flown, and this can take up to 45 days. Reservations that were purchased outside the U.S. require special handling because we must ensure that currency conversion rates are calculated correctly.

Refund for credit card purchases will be made only to the credit card account.

Service charges are collected for some refunds e.g., lost reservations.

Quick Jet Charter assumes no liability for any special, incidental, or consequential damages for instances in which we do not meet our goals for processing refunds.

Helpful Suggestions

To ensure a prompt refund, you must submit all required documentation and information including,

  • Valid reservation submitted to us before expiration date – reservations expire one year from the date of issue
  • Original unused flight coupons for paper reservations
  • Reservation number for electronic reservations
  • Brief written explanation
  • Your name, address, and telephone number(s), email address, form of payment used to purchase the reservation

Involuntary Refunds

In the event the refund is required because of Quick Jet Charter’s failure to operate on schedule or refusal to transport, the following refund will be made directly to you –

  1. If the reservation is totally unused, the full amount paid (with no service charge or refund penalty), or
  2. If the reservation is partially used, the applicable fare for the unused segment(s).

Quick Jet Charter shall not be obligated to refund any portion(s) of a reservation which does not reflect a confirmed reservation on an Quick Jet Charter flight involved in a schedule irregularity, unless such reservation was issued by Quick Jet Charter.

Whether the refund is voluntary or involuntary, Quick Jet Charter reserves the right to refuse to make any refund in a currency other than the currency of purchase or in a country other than country of purchase.

When submitting a refund request please include:

  • The passenger’s name
  • Address
  • The form of payment used (including the last four digits of the credit card number, if applicable)
  • The reservation number(s)
  • The date of travel
  • The departure city and destination city
  • Original receipt for optional product purchase/fee payment

RESERVATION VALIDITY

A valid reservation must be presented for transportation. Reservations for itineraries with more than one flight segment must be used in accordance with the sequence of flights as they appear in the reserved itinerary and receipt. If a paper reservation, the unused flight coupons must be presented attached to the passenger receipt coupon. Quick Jet Charter has the right, in its sole discretion, to confiscate any reservation that has been altered, mutilated, or improperly issued or which has been improperly presented or presented by someone other than the passenger named on the reservation.

Reservations are valid for use, reissue or refund only by the passenger named on the reservation. Unless otherwise indicated, reservations are not transferable. Quick Jet Charter is not liable to the owner of a reservation for honoring or refunding a reservation presented by another person.

Period of Validity

Unless your reservation indicates otherwise, reservations are valid for transportation for one year from date of initial use, or if unused, for one year from date of purchase.

Refundable Reservation Validity – Voluntary Changes

The reservation will be valid as follows:

  • Wholly unused reservations – Travel must commence within one year from the original reservation issue date.

Example: If a reservation is issued on June 1, 2012, the new reservation travel must commence no later than June 1, 2013.

  • Partially used reservations – Unless otherwise specified in the fare rule, travel must be completed within one year from the outbound travel date.

Any fare difference must be paid and reservations must be reissued when the itinerary is rebooked.

Non- Refundable Reservation Validity

If the reservationed reservations are canceled prior to the reservationed departure time, the reservation will be valid as follows:

  • Wholly unused reservations – Travel must commence with one year from the original reservation issue date.

Example: If a reservation is issued on June 1, 2012, the new reservation travel must commence no later than June 1, 2013.

  • Partially used reservations – Unless otherwise specified in the fare rule, travel must be completed within one year from the outbound travel date.

Any fare difference and applicable change fees must be paid and reservations must be reissued when the itinerary is rebooked.

RESERVATION VALIDITY – COMPLIANCE WITH TERMS AND CONDITIONS OF SALE

Reservations are valid for travel only when used in accordance with all terms and conditions of sale. Terms and conditions of sale include but are not limited to:

  1. The passenger’s itinerary, as stated on the reservation or in the passenger’s reservation record,
  2. Any requirement that the passenger stay over a specified date or length of time (for example, Saturday night or weekend) at the destination specified on the reservation.
  3. Any special purpose or status (for example, age in the case of senior citizen or children’s discounts, military status in the case of a military fare, official government business in the case of a government fare, or attendance at a qualified event in the case of a meeting or convention fare) that entitles the passenger to a special or reduced rate, or
  4. Any other requirement associated with the passenger’s fare level.

Unless a reservation is reissued by Quick Jet Charter or its authorized agent upon payment of applicable charges, or an authorized representative of Quick Jet Charter waives applicable restrictions in writing, a reservation is invalid:

  1. If used for travel to a destination other than that specified on the reservation,
  2. If the passenger fails to comply with applicable stay-over requirements,
  3. If the passenger does not meet the purpose or status requirement associated with the fare category on the reservation, or
  4. If Quick Jet Charter determines that the reservation has been purchased or used in a manner designed to circumvent applicable fare rules.

Quick Jet Charter specifically prohibits the practices commonly known as:

Back to Back Reserving: The combination of two or more roundtrip excursion fares end to end for the purpose of circumventing minimum stay requirements.

Throwaway Reserving: The usage of roundtrip excursion fare for one-way travel, and

Hidden City/Point Beyond Reserving: Purchase of a fare from a point before the passenger’s actual origin or to a point beyond the passenger’s actual destination.

Duplicate and Impossible/Illogical Bookings: Duplicate or impossible/illogical Quick Jet Charter Quick Jet Charters bookings are prohibited without prior authorization from Quick Jet Charter Quick Jet Charters. A duplicate or impossible/illogical booking includes, but is not limited to, bookings for the same passenger on flights traveling on or about the same date between one or more of the same or nearby origin and/or destination (such as JFKDFW and LGADFW or DFWLAX and DFWONT), or bookings with connections that depart before the arrival of the inbound flight.

Fraudulent, Fictitious and Abusive Bookings: Fraudulent, fictitious and/or abusive bookings are prohibited. These types of bookings are defined as any bookings made without having been requested by or on behalf of the named passenger. Additionally, creating bookings to hold or block aircraft for the purpose of obtaining lower fares or upgrades that may not otherwise be available, or to gain access to airport facilities, or to circumvent any of Quick Jet Charter Quick Jet Charters’ fare rules or policies, is prohibited without prior authorization from Quick Jet Charter Quick Jet Charters.

Where a reservation is invalidated as the result of the passenger’s non-compliance with any term or condition of sale, Quick Jet Charter has the right in its sole discretion to:

  1. Cancel any remaining portion of the passenger’s itinerary,
  2. Confiscate unused flight coupons,
  3. Refuse to board the passenger or check the passenger’s luggage,
  4. Refuse to refund an otherwise refundable reservation, or
  5. Assess the passenger for the reasonable remaining value of the reservation, which shall be no less than the difference between the fare actually paid and the lowest fare applicable to the passenger’s actual itinerary

 

LOWEST FARE AVAILABILITY/GUARANTEED FARE

Customers calling our reservations office or visiting our Quick Jet Charter reservation offices or reservation counters will be offered the lowest available fare (exclusive of internet-only fares) when specific dates and times are provided. In the event the lowest available fare is not quoted, Quick Jet Charter’s liability is limited to the difference between the fare quoted and the lowest available fare for which the customer was eligible at that time.

When you make a telephone reservation with Quick Jet Charter Quick Jet Charters or when you make a reservation via AA.com, the fare quoted will be guaranteed for 24 hours or until 11:59 p.m. Central Time the following day, whichever allows you more time. If you elect to make changes to the itinerary within this time-frame, the reservation price may change.

CUSTOMERS WITH DISABILITIES

Quick Jet Charter endeavors to provide passengers with disabilities dignified, professional, and courteous service at all times. We have a team of employees who regularly consult with disability advisory groups on the quality of our service.

  1. Reservations Special Assistance Coordinators

Quick Jet Charter reservations offices maintain a staff of Special Assistance Coordinators (SAC) who work with customers who have identified themselves as having disabilities. The reservations representative who responds to the customer’s initial call passes pertinent information to a SAC who calls the customer back. A toll-free number exists for customers with disabilities to follow-up on travel arrangements with the SAC office. Airport and in-flight personnel are notified of special service requests.

  1. Pre-Reserved Seats

Quick Jet Charter blocks a limited number of seats on each aircraft to accommodate customers who identify themselves as having a qualified disability. Adjacent seats are provided, under certain circumstances, for customers with disabilities who must travel with a companion for assistance.

  1. Assistive Devices

Quick Jet Charter accepts motorized and non-motorized assistive devices for transport. When necessary, we will disassemble and reassemble wheelchairs or assistive devices for customers when they travel. Quick Jet Charter provides storage for one passenger’s collapsible, manual wheelchair in the cabin of each jet aircraft. This service is available on a first-come, first served basis, and has priority over carry-on baggage belonging to other customers who board at the same city, provided the customer follows the pre-boarding procedure. In-cabin stowage space for assistive devices cannot be pre-reserved, but Quick Jet Charter accepts carry-on wheelchairs, provided they collapse to fit in an overhead bin or under a seat. Non-collapsible wheelchairs/scooters are accepted as checked baggage. These items can be checked at the main reservation counter or the departure gate. Quick Jet Charter offers a special wheelchair service that allows you to check your wheelchair at the departure gate and claim it at your arrival gate free of charge. Although you can arrange to claim your chair at the connecting city we recommend that the chair be checked through to the final destination. The additional time required to claim and re-check your chair at the connecting city may compromise your ability to make your connection. Quick Jet Charter has wheelchairs and our representatives provide wheelchair service at connecting airports. Please let us know you will need this assistance when making your reservation. Assistive devices approved for cabin transport do not count towards the combined number of checked and carry-on baggage a passenger is allowed, nor do they count towards the limit of carry-on items you may bring on board.

  1. Boarding Assistance

If you have special needs, upon request, pre-boarding assistance will be provided to you, allowing you the opportunity to be seated prior to general boarding. A special aisle chair is available to assist you if you are unable to walk, and all of our jet aircraft are equipped with specially designed seats that feature moveable aisle armrests to help make seating easier.

  1. Medical Oxygen

Only portable oxygen concentrators (POCs) approved by the FAA are accepted for inflight medical oxygen. A 48-hour notice is required. Contact Quick Jet Charter Quick Jet Charters at 1-800-433-7300 to obtain information regarding the required medical paperwork.

  1. Complaint Resolution Officials for Customers with Special Needs

We have employees at airports who are trained as local complaint resolution officials (LCRO) and are available during operating hours. A corporate complaint resolution official is available to assist LCROs 24 hours per day, seven days per week.

Minimum Check-In Times
Customers must comply with minimum check-in requirements to retain their seats on the flight on which they are confirmed.

Reserved aircraft are subject to cancellation unless you have checked in (met with Quick Jet Charter personnel) at least 5 minutes before scheduled departure. You must be present at the departure area and ready to board at least 5 minutes prior to scheduled departure time to retain your reservation and a seat. Quick Jet Charter does not guarantee to provide any particular seat on the aircraft.

Optional products sold in conjunction with a reserved segment are subject to the minimum check in times.

 

AIRCRAFT INFORMATION

Quick Jet Charter reservations representatives will advise you when it will be necessary for you to move from one aircraft to another during your travel, including when the flight number remains the same.

Quick Jet Charter reservations representatives are able to provide you with a wide variety of information related to the Quick Jet Charters fleets. Aircraft configuration, seat size, and seat pitch are just a few examples of information that can be obtained from our reservations representatives.

CUSTOMER SERVICE

Our Customer Service department is dedicated to addressing customer comments and unresolved concerns. The Customer Service department will respond to our customer’s written complaints within 60 days.

Email Quick Jet Charter Customer Service

customerservice@quickjetcharter.com

 

DELAYS, CANCELLATIONS AND DIVERSIONS

Quick Jet Charter Quick Jet Charters will provide customers at the airport and onboard an affected aircraft with timely and frequent updates regarding known delays, cancellations and diversions and will strive to provide the best available information concerning the duration of delays and to the extent available, the flight’s anticipated departure time.

We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.

When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats. If the delay or cancellation was caused by events within our control and we do not get you to your final destination on the expected arrival day, we will provide reasonable overnight accommodations, subject to availability.

In extreme circumstances, it is possible that a flight will cancel while on the ground in the city to which it was diverted. When this happens you will be rerouted on the next Quick Jet Charter flight with available seats, or in some circumstances on another Quick Jet Charter or some other alternative means of transportation. If we are unable to reroute you, reasonable overnight accommodations will be provided by Quick Jet Charter, subject to availability.

Quick Jet Charter will provide amenities for delayed passengers, necessary to maintain the safety and/or welfare of certain passengers such as customers with disabilities, unaccompanied children, the elderly or others to whom such amenities will be furnished consistent with special needs and/or circumstances.

 

ESSENTIAL NEEDS DURING EXTRAORDINARY DELAYS

In the case of extraordinary events that result in very lengthy onboard delays, Quick Jet Charter will make every reasonable effort to ensure that essential needs of food (snack bar such as Nutri-Grain®), water, restroom facilities, and basic medical assistance are met.

We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.

AUTHORITY TO CHANGE CONTRACT

No agent, employee or representative of Quick Jet Charter has authority to alter, modify or waive any provision of the Conditions of Carriage unless authorized in writing by a corporate officer of Quick Jet Charter.

CHOICE OF LAW

These Conditions of Carriage are governed by and are to be interpreted in accordance with the laws of the State of Texas.